Refund and Returns Policy
We at AKJia Hydraulic take pride in providing high-quality hydraulic products and want to ensure your satisfaction. This policy outlines the conditions for returns and refunds for purchases made on our website or through our other authorized channels.
2. Return Window
You have 30 days from the date of purchase to initiate a return for any eligible product.
3. Eligible Products
You can return any unused and unopened hydraulic product in its original packaging for a full refund or exchange. This includes items such as quick couplings, dust caps, ball valves, etc.
4. Non-Returnable Products
The following items are non-returnable:
- Sale items: Products purchased at a discounted price during sales or promotions.
- Gift items: Products purchased with a gift certificate or voucher.
- Custom-made items: Products specifically customized to your order specifications.
- Used or opened products: Products that show signs of use or have been opened beyond initial inspection.
5. Return Conditions
To be eligible for a full refund or exchange, your returned product must:
- Be in its original, undamaged packaging with all accessories and manuals included.
- Be accompanied by a copy of your original purchase receipt or order confirmation.
- Not be listed as non-returnable in Section 4 of this policy.
6. Return Shipping
We will cover the return shipping costs for all eligible returns. We will provide you with a pre-paid shipping label or arrange for pick-up at your convenience.
7. Refund Process
Once we receive and inspect your returned product and confirm it meets the conditions outlined above, we will process your refund or exchange within 7 business days.
- Refunds: We will issue your refund to the original payment method used for your purchase. You will receive a notification once the refund is processed.
- Exchanges: We will ship the replacement product to you once we receive the returned item. You will receive a tracking number so you can track your replacement shipment.
8. Contact Us
If you have any questions about this policy or need assistance with returning a product, please contact us at [email protected] or whatsapp:+8613777179141.
9. Additional Information
This policy is subject to change at any time without prior notice. We encourage you to review this policy regularly for any updates.
By making a purchase on our website or through our other authorized channels, you agree to the terms and conditions of this Refunds and Returns Policy.