A Guarantee of Quality: Understanding Our Product Warranty

At AKJia hydraulic, we stand behind the quality and craftsmanship of our products. We’re confident that you’ll love them for years to come, but we understand that peace of mind is essential when making a purchase. That’s why we offer a comprehensive warranty on all our products.

What is a warranty?

A warranty is a promise from us, the manufacturer, that our products will be free from defects in materials and workmanship for a specified period. If your product experiences a covered issue within the warranty period, we’ll gladly repair or replace it at no cost to you.

What does our warranty cover?

Our warranty covers all manufacturing defects and normal wear and tear under typical use. This includes:

  • Defective materials: This could include cracks, tears, or flaws in the materials used to make the product.
  • Defective workmanship: This could include issues with assembly, or other manufacturing processes.
  • Functional issues: If your product doesn’t work as intended due to a manufacturing defect, we’ll cover it.

What is not covered by our warranty?

Our warranty does not cover:

  • Normal wear and tear: This includes gradual fading, scratches, or other cosmetic changes that occur over time due to normal use.
  • Accidental damage: If your product is damaged due to an accident, such as a drop or spill, it is not covered by our warranty.
  • Misuse or neglect: If your product is damaged due to improper use or lack of care, it is not covered by our warranty.
  • Modifications: If your product has been modified or altered in any way, it is not covered by our warranty.

Warranty period

The length of our warranty varies depending on the product. Please refer to the product manual or packaging for specific details. As long as you register the product serial number in time, we will email you to confirm the warranty period of the product you purchased.

  • Stainless Steel Quick Couplings – 360 days
  • Carbon Steel Quick Couplings – 180 days
  • Quick Couplings on hammer circuits – 90 Days
  • Brass Quick Couplings – 360 Days
  • Dust Caps – 360 days

How to make a warranty claim

If you believe your product has a covered defect, please contact our customer service team. We’ll be happy to help you troubleshoot the issue and determine if your claim is covered under warranty.

Our commitment to quality

We’re committed to providing our customers with high-quality products that they can trust. Our warranty is just one way we show our dedication to your satisfaction. If you have any questions about our warranty, please don’t hesitate to contact us.

Additional warranty information:

  • Proof of purchase: We require proof of purchase to process your warranty claim. Please keep your receipt or invoice safe.
  • Product Registration:Customers often lose their purchase receipts or invoices, etc. We have a product registration page where you can quickly register your product to get fast warranty service.
  • Transferability: Our warranties are not transferable to other owners.

Peace of mind, guaranteed

We hope this information has been helpful. By understanding our warranty, you can shop with confidence knowing that your investment is protected.

We believe that owning a AKJia product should be a worry-free experience. That’s why we offer a comprehensive warranty that gives you peace of mind. Thank you for choosing AKJIa!